Return, Exchange & Refund Policy

Last updated: September 21, 2026

At ATHCULTURE, we design every product with close attention to quality, fit, construction and performance. If something is not right with your order, this policy explains how returns, exchanges and refunds are handled.

1. Return Window

Eligible products may be returned within 14 calendar days from the date of delivery.

Your return request must be submitted within this 14-day period. Submitting a request does not automatically guarantee approval. All returns remain subject to the eligibility requirements and inspection process described in this policy.

2. Return Eligibility

To qualify for a return, the product must:

• remain unused and unworn other than for a reasonable indoor fit check;
• be unwashed and unaltered;
• remain in its original, resaleable condition;
• be free from stains, fragrance, deodorant, makeup, marks or other signs of use;
• have all original tags attached where supplied;
• have any security or return tag intact where such a tag was supplied;
• include original packaging where reasonably applicable; and
• be accompanied by valid order details or proof of purchase.

Trying an apparel product indoors solely to assess fit does not by itself make the product ineligible, provided the product remains otherwise unused, clean, undamaged and resaleable.

ATHCULTURE may decline a return that does not satisfy these requirements, subject always to rights that cannot legally be excluded.

3. How to Request a Return

To request a return, contact customersupport@athculture.com.

Please include:

• your name;
• your order number;
• the product you wish to return;
• the reason for the return; and
• photographs where the request concerns damage, a defect or an incorrect product.

Do not send a product back until ATHCULTURE has reviewed the request and provided return instructions.

4. Exchanges

Eligible products may be requested for exchange within 14 calendar days from delivery.

Exchanges are subject to product, size and colour availability. A replacement is not reserved until ATHCULTURE confirms the exchange.

If the requested replacement is unavailable, you may select another eligible available product or request an applicable refund.

5. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If you receive a damaged, defective or incorrect product, contact ATHCULTURE with your order details and clear photographs showing the issue.

After verification, ATHCULTURE may provide an appropriate replacement, exchange, refund or other remedy available under applicable law.

For a verified damaged, defective or incorrect product supplied by ATHCULTURE, ATHCULTURE will bear the applicable return-shipping cost.

6. Change-of-Mind Returns

For an eligible return resulting from fit preference, colour preference, change of mind or another reason not caused by ATHCULTURE, the customer is responsible for applicable return-shipping charges.

Any applicable return-shipping requirement will be communicated before the return is processed.

7. Return Method

Approved returns must be sent using the return method and return address communicated by ATHCULTURE.

The registered business address displayed on our website is not automatically the designated return destination.

8. Restocking Fees

ATHCULTURE does not charge a restocking fee for eligible returns.

9. Return Inspection

Returned products may be inspected for:

• signs of wear or use;
• washing or alteration;
• stains, fragrance or contamination;
• damage;
• missing or removed tags;
• broken security or return tags where supplied;
• missing components or packaging where relevant;
• product substitution; and
• compliance with this policy.

We will notify you after the return has been reviewed and advise whether it has been approved or rejected.

10. Refunds

Once an eligible return has been received, inspected and approved, ATHCULTURE will normally initiate the refund within 5 business days.

Refunds will ordinarily be issued to the original payment method.

After ATHCULTURE initiates the refund, your bank, card issuer, UPI provider, wallet provider or other payment processor may require additional time to credit the amount.

Customers should ordinarily expect an approved refund to be received within 14 days after return approval, although processing by external financial institutions may occasionally take longer.

11. Original Shipping Charges

Original shipping or delivery charges are generally non-refundable for ordinary change-of-mind returns.

Where a return results from a verified incorrect, damaged or defective product supplied by ATHCULTURE, applicable shipping charges will be handled in accordance with the circumstances and applicable law.

12. Non-Returnable Products

Unless applicable law requires otherwise, the following products may be excluded from ordinary returns:

• products clearly identified as FINAL SALE before purchase;
• personalized or customized products;
• products worn beyond a reasonable indoor fit check;
• washed or altered products;
• products damaged after delivery;
• products showing misuse or improper care;
• products with required original tags removed;
• products with a supplied security or return tag removed or tampered with; and
• hygiene-sensitive products where a return restriction was clearly disclosed before purchase.

These exclusions do not remove rights relating to products that are defective, incorrectly supplied or otherwise covered by mandatory consumer-protection law.

13. Sale and Promotional Products

A discounted product is not automatically a final-sale product.

A product will only be treated as FINAL SALE where that restriction was clearly disclosed before purchase.

14. Return Abuse and Fraud

ATHCULTURE may reasonably investigate activity involving suspected product substitution, fraudulent claims, altered products, repeated return abuse or other misuse of the returns process.

Nothing in this section restricts legitimate consumer rights.

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict or replace rights available under applicable Indian consumer-protection law.

16. Contact

ATHCULTURE
Email: customersupport@athculture.com
Customer Care: +91
Website: athculture.com