ATHCULTURE is committed to addressing customer complaints, concerns and grievances in a fair, transparent and timely manner.

This Grievance Redressal Policy explains how customers may raise a grievance relating to an order, product, payment, refund, return, delivery, privacy matter or use of athculture.com.

1. Business Information

ATHCULTURE is a trading brand operated by Ajay Satyendra Shah, Sole Proprietor.

GSTIN: 27FBHPS1465J2Z4

2. Grievance Officer

Ajay Satyendra Shah
Proprietor & Grievance Officer
ATHCULTURE

Email: customersupport@athculture.com
Telephone: +91 85919 52506

3. How to Submit a Grievance

You may submit a grievance by contacting ATHCULTURE using the email address or telephone number above.

To help us investigate and resolve your grievance efficiently, please provide, where relevant:

• your full name;
• your email address and telephone number;
• your order number;
• a clear description of the issue;
• the product or transaction concerned;
• relevant photographs, screenshots or supporting documents; and
• the resolution or assistance you are requesting.

Please do not send passwords, card PINs, UPI PINs, internet-banking passwords, OTPs or other authentication credentials.

4. Acknowledgement of Complaints

ATHCULTURE will acknowledge a consumer complaint within 48 hours of receipt.

5. Resolution

ATHCULTURE will endeavour to resolve consumer grievances within one month from the date of receipt, subject to the circumstances of the matter and applicable legal requirements.

Some matters may require information or investigation involving a courier, payment provider, technology provider or other relevant service provider.

6. Additional Information

ATHCULTURE may request reasonable additional information where necessary to verify your identity, identify the relevant transaction or properly investigate the grievance.

Providing complete and accurate information can help us resolve the matter more efficiently.

7. Order and Product Complaints

For complaints concerning damaged, defective, incorrect or missing products, please provide your order number and appropriate photographs or other supporting information where available.

Returns, exchanges and refunds remain subject to the ATHCULTURE Return, Exchange & Refund Policy and applicable consumer rights.

8. Payment and Refund Complaints

For payment or refund concerns, please provide the relevant order number and transaction information that can safely be shared.

Never provide your PIN, OTP, password or other confidential authentication credentials.

9. Privacy Grievances

Privacy-related questions, requests and grievances may also be submitted to the Grievance Officer using the contact information provided in this policy.

Such matters will be handled in accordance with the ATHCULTURE Privacy Policy and applicable law.

10. Consumer Rights

Nothing in this policy limits or excludes any right or remedy available to a consumer under applicable Indian law.

Customers remain free to use applicable consumer commissions, statutory authorities, payment-provider dispute procedures or other lawful remedies where available.

11. Changes to This Policy

ATHCULTURE may update this policy to reflect changes in its operations or applicable requirements.

The current version will be published on this page with its latest revision date.

12. Contact

ATHCULTURE
Grievance Officer: Ajay Satyendra Shah
Email: customersupport@athculture.com
Customer Care: +91 85919 52506
Website: athculture.com